Virtual Petcare — pet-approved and easy to use

Banfield’s virtual petcare services help you care for your pet from the comfort of your home. Included with Optimum Wellness Plans^®, these services offer convenient ways to ask questions, get guidance, and follow up with your hospital team between in-person visits.

Like what you see? It's all included in an OWP.

Sign up for an Optimum Wellness Plan and get virtual services such as unlimited Pet Chat™, two virtual visits, and personalized pet wellness coaching — all for one yearly cost.

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Woman and her cat at home, benefiting from convenient virtual petcare option

Get more value with virtual services

Did you know your OWP offers a variety of remote services? Save a trip to the vet by scheduling a virtual visit, chat with a real veterinary professional — any time of day — through Pet Chat™, or get nutrition tips and more with personalized Pet Wellness 1:1. Trust us, your pet will appreciate it.

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Your Optimum Wellness Plan^® includes these virtual services:

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Virtual office visits

Your time is valuable and going to the vet can be stressful. A Virtual Visit with your local Banfield veterinary team means you can virtually meet with a vet or certified vet tech at home, on vacation, or just about anywhere. If your pet already has an OWP, just contact your local Banfield location to set up an appointment.

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Pet Chat™

24/7 advice from a veterinary professional

Have questions about your pet’s health or well-being? Whether it’s 3 a.m. or 3 p.m., connect with a real veterinary professional on your phone or computer to get immediate advice — and pet peace of mind. Just log in with your MyBanfield account, online or on the Banfield app, to get started.

Pet Wellness 1:1

Have questions about what to feed your dog? Wondering if your cat is getting chonky? Your OWP includes a 1:1 nutrition coaching session with a trained advisor.

Save time and get quality care with a virtual visit

Medication support and preventive care

Need help giving your pet medicine? Have vaccination or heartworm, tick, and flea prevention questions? A Virtual Visit with a local Banfield vet can help.

Puppy and kitten advice

Puppies and kittens are adorable, but they’re a lot of work. Get all of your questions answered on socializing, potty training, nutrition, behavior, and more.

Procedure information

Did your dog just have surgery? Did your cat get their teeth cleaned? Through Virtual Visits, your vet will go over pre- and post-surgical info test results, X-rays, and more.